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1. How do I send you the files?
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Through FTP servers or as simple email attachment.
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2. How do i know that your company provides good quality service?
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We offer a free 3 day trial, if you are fully satisfied you could
join us.
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3. What kind of audio files can you work with?
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We work with a wide variety of files like wav, mp3, dss Olympus, vox,
windows Media, msv and dvf files Sony Recorders, Philips Digital
Recorder format, Sanyo Digital Recorder format and more.
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4. Do you have a minimum volume requirement?
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No, we do not require a minimum volume.
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5. Would we be required to purchase any computer programs or hardware for this service?
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You would have to purchase a digital voice recorder in order to record the dictations. The recommended recorders are OLYMPUS and SONY. These recorders are accompanied by the necessary hardware and software plus operating manuals.
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6. Can you use my templates / formats?
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Yes, we will use your templates / formats / instructions.
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7. What constitutes a line of transcription?
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We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to “Characters (with spaces)” and divide this by 65
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8. Are there any other fees?
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NO.
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9. How do I get billed? How do I make payments?
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We send invoices at the end of every month. You can pay through checks and Online account transfer to us.
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10. Do you work in MS Word?
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Most of the work is done in MS Word. We also work in Word Perfect.
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11. What will be the turn-around time?
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The turn-around time is from 24 to 48 hours.
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